Debra Maxwell, CEO, ArvatoConnect
Debra Maxwell shares how ArvatoConnect combines human expertise with AI to deliver better customer outcomes in regulated sectors, and why trust will define FinTech's future.
Customer Experience
My Advice to Banks on AI: Roy Moussa of GetVocal
GetVocal's CEO Roy Moussa shares why banks need deterministic architecture, not just smarter chatbots, to scale AI responsibly across customer interactions.
My Advice to Banks on AI: Jouk Pleiter of Backbase
Jouk Pleiter, CEO of Backbase, shares why fragmented systems are killing AI at scale and what banks should prioritise to unlock meaningful transformation.
Why Banks Need Agentic AI Now: Insights from Cobus Greyling of Kore.ai
Cobus Greyling explores how agentic AI is transforming banking by resolving fraud faster, improving customer trust, and freeing frontline teams from manual coordination.
2026 FinTech Predictions: Insights from Rob Schumacher of Feather
Feather's CEO Rob Schumacher shares predictions on insurance consolidation, AI transformation, and the critical balance between technology and human oversight in 2026.
2026 FinTech Predictions: Insights from Jake Atkinson of MQube
Jake Atkinson, Director of Growth at MQube, shares his predictions for financial services in 2026, from agentic AI to the democratisation of finance.
2026 FinTech Predictions: Insights from Sara Perez of EIS
EIS CMO Sara Perez shares insights on core platform transformation, embedded AI governance, and real-time customer expectations reshaping insurance in 2026.
Hannah Simpson, Chief Product Officer, Waggel
Hannah Simpson discusses Waggel's mission to transform pet insurance through transparency, preventative care, and responsible AI adoption in the insurtech space.
2026 FinTech Predictions: Insights from Rob Israch of Tipalti
Tipalti's President Rob Israch shares his 2026 predictions on AI adoption in finance, the trust gap holding back transformation, and why customer experience will define competitive advantage.
2026 FinTech Predictions: Insights from Symmie Swil of Upvest
Upvest's UK General Manager shares predictions on retail investing, digital infrastructure, and the strategic priorities banks need to focus on in 2026.
2026 FinTech Predictions: Insights from Rishi Chohan of GFT
GFT's U.S. CEO shares insights on AI adoption acceleration, stablecoin momentum, and why financial institutions can't afford a wait-and-see approach in 2026.
Saeid Kian, Co-Founder and CEO, Ribbon
Saeid Kian shares how personal loss inspired Ribbon's mission to transform the inheritance process for credit unions, making it more empathetic and efficient.